Day long workshop on ``Effective Telephony Skill & Front Desk Management”

Last Date of Registration: January 21, 2021
Venue House# 05 (1st Floor), Flat# A-1, Road # 17, Block # D, Banani, Dhaka -1213 (Physical Class Room Training)

Workshop Objective:

Equip participants with the skills required to confidently manage high levels of customer. Participants will look at different types of customers and the ways in which they behave. Practical techniques and checklist will help delegates solve difficult situations and manage awkward customers. Participants will also be encouraged to develop greater understanding of their own behavior and explore the effect it may have on others.

 

How participants will benefit after this workshop?

This interactive workshop will benefit participants to think differently, understand the Secrets of Superior customer service / marketing and selling skills and give them the guidelines and tool to:
• Understand key principles that will lead you to Passionate Customer Service
• Can be relied upon fully to meet commitments in delivering Customer Service on time to promised standards
• Be innovative, proactive & change oriented, system driven, and entrepreneurial
• Build customer loyalty through Superior Service

 

Contents of workshop:

1. Mindset regarding customer service
2. How to apply Telephonic conversation Tools
3. How to create first impression to customer
4. To know about real life demonstration of Greetings
5. Voice Modulation Tools
6. Breathing Exercise to improve Voice Tone
7. Life demonstration to understand about voice modulation
8. To know about effective Listening Tools
9. Test Your Listening Skills
10. Body Language-How to do nonverbal communication
11. Implementation of Body language Tools
12. Body language game to get better understanding
13. Mechanism of conducting a meeting
14. How to make meeting minutes (MoM)
15. Dealing with difficult customer with different situation

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